She is driving me nuts

Everyday she is asking me when I am free. I am not free and I need to wait for parcel to arrive, and I don't know when they are coming too. She keeps bugging me to go collect prize for her, it is easy she just need to call a taxi to go direct the office, ask taxi to wait then after collect prize come back here. That's it how hard can it be?

I don't know what she is afraid of, she is big woman nobody would dare to bully her.